BT Network Maintenance

Scope: Managed service maintenance contract

Client: BT on behalf of O2 and 3

Location: Ireland/Nationwide

Date: 2010 – Ongoing (O2 from 2005)

Requirements: BT require an experienced and competent partner to provide a comprehensive managed service maintenance contract for their clients’ network infrastructure. This involves provision of rigging, field engineering, compound maintenance, air-conditioning, generator and electrical maintenance services for 3,000+ BTS sites and 8 main Switching Centres on the O2 and 3 networks. Obelisk were successful in winning this contract and continue their maintenance services on the O2 network, which began in 2005.

Solution: Obelisk provides a strong team of project managers and engineers , located countrywide, with the necessary skills to ensure that all services are provided on a 24×7x365 basis within the required response times and budget, in line with BT’s closely monitored service level agreements.

  • Reactive Maintenance call outs (1,600 per annum and 500 for H3G UK)
  • Rigging services
  • Structural climb-downs (280 per annum, over 750 to date)
  • Compound maintenance (2,500 preventative maintenance visits to date)
  • Electrical maintenance (500 electrical maintenance site audits, 250 remedial PSU/battery upgrades, 75 A/C upgrades)
  • Generator & UPS maintenance (service 75 generators annually and over 100 reactive callouts)

Obelisk Impact: Obelisk is delivering the service in a very effective manner, meeting all requirements of BT and its clients. In conjunction with the successful implementation of this maintenance service, Obelisk continues as main maintenance service provider for numerous other Telecoms companies including ESB Telecoms, Smart Telecom, Quinn Group.